Shipping Policy
Last Updated: August 6, 2026
At Bibino, we're committed to providing a smooth, transparent, and reliable shipping experience. Please review the information below to understand how we process and deliver your orders.
Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and U.S. public holidays).
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
- During holidays, sales events, or periods of unusually high order volume, processing times may be slightly longer. We appreciate your patience during these periods.
Please note that processing time is separate from shipping time.
Shipping Destinations
Bibino currently ships to addresses within the United States.
If you are located outside the United States and are interested in placing an order, please contact us before purchasing to confirm whether shipping is available to your location.
Shipping Rates
We offer a simple flat-rate shipping fee:
- United States: $4.99 per order
From time to time, we may offer free shipping promotions. Any such offers will be clearly displayed on our website and will apply only during the stated promotional period.
Estimated Delivery Times
Standard Shipping: 7–15 business days
Delivery times vary depending on your delivery address, carrier operations, and other factors beyond our control.
Please keep in mind:
- Delivery times are estimates and are not guaranteed.
- Shipping carriers may experience delays due to weather, holidays, customs or security inspections (where applicable), transportation disruptions, or increased shipping volumes.
- While we work closely with our shipping partners to ensure timely delivery, Bibino cannot be held responsible for delays once an order has been handed over to the carrier.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may take 24–72 hours to update after shipment, depending on the carrier. You can use the tracking number to monitor your package throughout its journey.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Bibino is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout. If you notice an error, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.
Lost, Delayed, or Stolen Packages
If your tracking information indicates that your package has been significantly delayed or appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Once a package is marked as delivered by the carrier, responsibility for the package generally transfers to the recipient. If you believe your delivered package has been lost or stolen, we recommend checking with household members, neighbors, your local carrier, or your property's management office before contacting us. We will gladly assist you in initiating a carrier inquiry where appropriate.
Multiple Shipments
To ensure faster delivery, orders containing multiple items may occasionally be shipped in separate packages. If this happens, you will receive tracking information for each shipment when available.
Contact Us
If you have any questions about shipping or your order, please don't hesitate to contact our customer support team through our Contact page. We're always happy to help.